特鲁兹代尔病人指南
我们承诺会照顾你.
Our goal is to provide the best 质量 care. To do so, we ask for feedback from patients like you. You may be contacted by phone, email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.
隐私惯例 病人的权利 & 责任 关心你的护理
关于你入住的一些小事实.
对护理人员的支持
We encourage patients to pick a key person to support them during their hospital stay. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.
病人及家属护理
We participate in patient- and family-centered care. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. Our goal is to create partnerships among healthcare practitioners, patients and families that will lead to the best outcomes and enhance the delivery of safe, 质量, 非常高效。, 有效的, 及时护理.
离开前要知道的事情
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:
- What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, 等.)? Help your loved one arrange the details to make this happen—financial plan, 运输, 调度, 等.
- What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, 剂量指示, 副作用, 处方续杯, 等.
- What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.
If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: 全国看护联盟 | 家庭照顾者联盟 | 照顾者行动网络
关于您入住的事实
ATM
目前没有ATM机可用.
床边值班报告
We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. 问问题. The more you’re involved, the better and safer your care.
床边的技术
During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.
Cafeteria
小时:
- 在早上9:30点午餐.m.
- 午餐11:00 a供应.m.
- 下午3:30点晚餐.m.
- 晚餐下午5点供应.m.
打电话给护士
Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.
Cellphones & Video
During your stay, you may see members of your care team using mobile phones. 在高点健康-特鲁兹代尔, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.
电视频道列表
2 . wkrn (abc) | 26 SportSouth | 47 HLN |
4 . wsmv (nbc) | 28 FS田纳西州 | 48福克斯新闻 |
5 . wtvf (cbs) | 29日的合同 | 49 CSN49/租用接入 |
6 wztv (fox) | 30 CMT | NBC体育网 |
7 c - span | 31伟大的美国 | 51 MSNBC |
8 wnpt (pbs) | 32 VH1 | 52天气频道 |
10教育机会 | 33个打赌 | 53 truTV |
11 ESPN | 34 MTV | 54高尔夫频道 |
12 QVC | 35自由 | 56布拉沃 |
13日美国有线电视新闻网 | 36 AMC | 57其中不乏好看 |
16个小企业 | 37 Nickelodeon | 58 E! |
17 wnpx(离子) | 38 TNT | 59电视天地 |
18 WNAB (CW) | 39探索频道 | 喜剧中心60 |
19公共访问 | 40动物星球 | 61派拉蒙网络 |
WGN美国台 | 41 A&E | Esquire网络 |
21 WHTN | 42一生 | 64年氧气 |
22 WJFB | 43岁的历史 | 65食品网 |
23 TBS | 44 HGTV | 66旅游频道 |
24日美国 | 45岁的薄层色谱 | 70 FX |
迪斯尼频道 | 46 CNBC | 71电视指南网 |
关心你的护理
Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:
The Tennessee Department of Public Health
詹姆斯·罗伯逊公园路710号
纳什维尔,田纳西州37243
电话: (615)741-3111
质量和病人安全办公室
联合委员会
文艺复兴大道一号.
伊利诺伊州奥克布鲁克街,60181
网站: www.jointcommission.org, then click “Report patient safety event”
Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions. 如需帮助,请联系David Loehr 615-328-5919.
电器
For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.
消防安全
We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.
花
花 are delivered to patient rooms by individual florists or staff.
听力受损
We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.
医院贵重物品保险箱
There is a small bedside safe in each patient room to store valuables that can not be sent home with family members.
每小时四舍五入
A nurse will visit you every hour during the day and every two hours at night to check on your comfort, 帮助你改变床上的姿势, 协助去洗手间, and make sure you can reach your phone, 叫光, 个人物品也很容易.
家政服务
Patient rooms are cleaned daily by our environmental services department.
Interpreters and Translation 服务
Interpreter services are available for patients. Please contact your nurse for assistance.
失物招领处
If an item is left in a patient room the patient is contacted by nursing staff. If the owner of the item is unknown environmental services will keep the items until claimed.
邮件
邮件 and email sent to our website are delivered to patients Monday through Saturday by hospital staff. 花 may be delivered by individual florists or staff.
邮件 received after discharge will be forwarded to the patient’s home. Outgoing mail may be taken to the nurses station or given to your attending nurse. Postage stamps are available in the Business Office.
药物
Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.
停车
Emergency parking is available in the front of the hospital. Additional patient parking is available in the upper lot and gravel lot.
田园保健
If a patient requests pastoral care nursing will contact a denomination of their choice or a non-denominational if desired.
病人吃饭
Patient meals are delivered as follows:
Breakfast-7:30我
Lunch-12:00点
Dinner-5:00点
个人物品及贵重物品
Personal care items such as contact lenses, 眼镜, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home or give them to a trusted relative or friend to watch over. If this is not an option, valuables may be locked up by Security at your request. Highpoint Health - Trousdale cannot be responsible for replacing personal belongings.
药店
现场没有药房.
公共厕所
For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.
快速反应小组
You can call a critical-care response team to respond if your condition worsens and you do not get the immediate care you need.
如何呼叫快速响应:
- 在床头电话拨0.
- Tell the operator: your name, room number, patient’s name and your concern.
- The 快速反应小组 will be sent to your room.
吸烟
如果你吸烟或使用烟草
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.
电话
Your friends and family can call your hospital room directly, by dialing 615.328.62 +您的两位数房号. To make local calls, dial 9 and wait for the dial tone, then dial your desired number. Long-distance may be placed by dialing 9 + 1 then the phone number.
关键数据
- 主要: 615.374.2221
- 计费: 1.855.270.1595
- 出院后问题: 615.328.6236
- 营养和膳食服务: 615.328.6702
- 医疗记录: 615.328.6623
TV
每个病房都有一台电视机. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker, side rail controls or handheld remote. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.
你的房间
病人 are provided a private room and can control the room temperature from a heating/cooling unit in the room.
自动售货机
Here you can find beverages and snacks 24 hours a day. Ask your nurse for the location of the closest vending machines.
来访的时间
探访时间可能会有变动. Please ask your nurse for official hours during your stay.
To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.
- 一般的时间: 9:00 a.m. 到晚上9点.m. 注意: 病人 have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.
- 儿科: One parent or other adult support person is required to stay with patient at all times.
访问在一夜之间
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. We reserve the right to revoke overnight privileges.
无线网络
As a service to our patients and visitors, Highpoint Health - Trousdale provides free wireless internet access through the hospital. 请打开你的Wi-Fi设置, 选择访客访问, then follow the instructions on the popup window.